Terms & Conditions

Last updated: 27 September 2026

These Terms & Conditions explain the rules for accessing and using AnielPro. “AnielPro”, “we”, “us” and “our” refer to the AnielPro service and the legal entity identified on your order confirmation, invoice or service agreement. “You” refers to the person or organisation using the service.

1. Accepting these terms

By creating an account, subscribing to a plan, or using AnielPro, you agree to these terms, the applicable order or plan details, and our Privacy Policy. If you use AnielPro for an organisation, you confirm that you are authorised to accept these terms on its behalf.

2. Your account

You are responsible for providing accurate account information, keeping login details confidential, assigning suitable user permissions, and promptly notifying us of suspected unauthorised access. You are responsible for activity carried out through your account unless it resulted from our failure to apply reasonable security measures.

3. Using the service

You may use AnielPro only for lawful business operations and in accordance with the plan, permissions and configuration selected for your organisation. You must not:

• use the service to break the law, mislead others, or infringe another person’s rights;
• attempt to bypass access controls, probe the service for vulnerabilities, or disrupt its availability;
• upload malicious code or content that you do not have the right to use; or
• share access in a way that defeats user, role or location controls.

4. Your business data

You retain responsibility for the data you enter into AnielPro, including product, customer, employee, supplier, financial and transaction records. You confirm that you have the rights and permissions needed to provide that data and to instruct us to process it to deliver the service.

You should maintain appropriate source records and backups for your business. AnielPro is a business tool and does not replace your accounting, tax, legal or operational review.

5. Plans, fees and payment

Plan features, limits, fees, taxes, billing periods and renewal terms are the ones shown in your order, invoice or service agreement. You must pay charges when due and keep payment details current. We may suspend access after notice where an amount remains overdue, subject to applicable law and any agreed cure period.

Refunds are handled under our Refund Policy and any terms agreed for your plan.

6. Availability and support

We work to keep AnielPro available and to maintain the service, but we do not promise that it will be uninterrupted or error-free. Maintenance, third-party services, internet connectivity, device issues and events outside our reasonable control may affect availability. Support channels and response expectations depend on your plan or service agreement.

7. Ownership

We and our licensors retain all rights in AnielPro, including its software, design, documentation and service materials. These terms give you a limited, non-exclusive, non-transferable right to use the service for your organisation during the applicable subscription period.

8. Suspension and termination

We may restrict or suspend access where necessary to protect the service, investigate misuse, comply with law, or address an overdue account. We will provide notice where reasonably possible. You may stop using the service or cancel according to your plan or service agreement. On termination, access ends and data handling will follow the applicable agreement and our retention obligations.

9. Liability

To the extent permitted by law, each party is responsible for its own acts and omissions. Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud or applicable consumer rights. Any agreed limitation of liability, service credit or remedy will be set out in the applicable order or service agreement.

10. Changes and contact

We may update these terms when the service, law or business processes change. We will publish the updated version and, where required, give notice before material changes take effect. If you have a question about these terms, use the contact details shown on this website, your invoice or your service agreement.