Refund Policy

Last updated: 27 September 2026

This Refund Policy explains how refund requests for AnielPro subscriptions, setup services and other paid services are considered. Your order confirmation, invoice or service agreement may contain additional terms. If there is a conflict, the agreed order or applicable law will prevail.

1. When to contact us

Contact us as soon as possible if you believe you were charged twice, charged after cancellation, charged the wrong amount, or paid for a service that was not delivered as agreed. Include the account or invoice reference, payment date, amount and a short explanation. Do not send full card numbers, PINs or passwords.

2. Subscription cancellations

You may cancel a subscription according to the cancellation process for your plan. Unless your order or service agreement says otherwise, cancellation normally stops the next renewal and does not automatically refund a completed billing period or unused time. This does not remove any right that cannot legally be excluded.

3. Possible refund grounds

We may approve a full or partial refund where there is a duplicate or incorrect charge, a payment was taken without a corresponding service, we agree that a material service failure justifies a refund, or a refund is required by law or the applicable order. Where a service was partly delivered, we may calculate a reasonable partial refund or service credit.

4. Non-refundable items

Unless the law or your agreement provides otherwise, fees for completed setup, training, customised work, third-party charges, or a billing period already used may not be refundable. Any tax, gateway or bank treatment will be explained in the refund response where it affects the amount returned.

5. Review and payment method

We may ask for information needed to verify the account and transaction. Approved refunds are normally sent to the original payment method where that is possible. Processing time may depend on the payment provider or bank. We will tell you the expected next step after reviewing the request.

6. Statutory rights and contact

This policy does not limit consumer or other legal rights that apply to you. If you are dissatisfied with a decision, reply through the support or contact details shown on this website, your invoice or your service agreement and explain the outcome you are requesting.